Guidance to configure the platform
the right way.
Practical guides for administrators, dispatchers and technicians — from first sign-in to service automation and SLA.
Getting started & organization
Initial company, user, location and device setup.
First sign-in and account security
Change the temporary password, choose a language and set up MFA or a passkey.
Open guide →Organization, cities and locations
Build the geographic structure used by printers, technicians and SLA.
Open guide →Users, roles and territory permissions
Control what a user may do and in which cities or locations.
Open guide →Fleet & devices
Daily fleet, Printer 360 and import workflows.
Service & automation
Tickets, incidents, SLA, dispatching and technician work.
Service automation: recommended setup
The complete path from operating profile and rules to a safe automation launch.
Open guide →Event, incident, proposal and ticket
Understand each layer and why every signal must not become a new ticket.
Open guide →SLA profiles, priorities and inheritance
Configure response, resolution, approval and business calendars, including 72 hours.
Open guide →Dispatching and Technician workspace
Territory-aware assignment, job acceptance and safe completion.
Open guide →Location access card
What a technician needs before visiting a mall, dormitory or restricted site.
Open guide →Monitoring and recurring faults
How Printexus separates repeated telemetry from a fault that genuinely returns.
Open guide →Inventory & materials
Stock, toner, reservations and traceable consumption.
Security & governance
MFA, passkeys, audit, reporting and secure support.
Still need help?
Continuously updated for the current Printexus release.